Training & Development Specialist

Broward County, FL

Full Time

Training

Mid Level

General Description:

This is a professional training and development position. This position will be responsible for assisting with planning, implementing, evaluating, and performing tasks directly related to training/development. Training Coordinator is responsible for assisting the Training and Development Manager with organization-wide training and learning programs to support the goals of the Broward County Tax Collector’s office. This position is important to the organization. It requires a high degree of organization and communication skills.

Minimum Education and Experience Requirements:

At least 60 credit hours of college level course work.
Minimum 2 years of experience in a Tag and Title office
A minimum of one (1) years' experience in assisting or planning and implementing training programs preferably in the public sector; or any equivalent combination of training or experience

(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)

Licenses and Certifications:

Must maintain FDLIS and FRVIS access per OMS requirements.
Valid Florida Driver's License
Possess CFCA certification or obtain within three (3) years of assuming position.

Essential Duties and Responsibilities:

The following duties are illustrative and not all inclusive. Omission of specific duties does not exclude them from the position if the work is similar, related or should be logically assigned to the position.

Assist with plans and implementation of training programs
May Create or assist in creating training materials
Promotes organizational excellence and change
Provides support to the Training Manager
Assist Training Manager in design and development of new programs and training initiatives
Performs related work as required
Review and collect data to assist in determining production and quality benchmarks
Create and put together training materials for training department
Assist with the organization and development of training manuals, reference materials and course evaluation procedures
Provides input to Training Manager on changes to, or creation of policy, training, procedures, rules and regulations
Provides training and/or mentorship to newly trained staff on the counter
Responds to mail, telephone and electronic inquiries relating to work as needed and directed by the Training Manager or Administration

Knowledge, Skills, and Abilities

Knowledge of organizational development and practice
Knowledge of the functions, policies, and procedures of the Tax Collector Office
Skill in designing, developing, and presenting training programs
Ability to establish effective working relationships with all levels of management
Ability to communicate effectively both orally and in writing
Knowledge, understanding and ability to apply appropriate law, rules, policies and procedures as set forth by the Florida and United States Constitutions, Florida Statutes, Department of Revenue, local ordinances, Department of Highway Safety and Motor Vehicles, Florida Department of Agriculture and Consumer Services, Florida Fish and Wildlife Conservation Commission and/or any other organization the Tax Collector partners with as those laws, policies and procedures relate to transactions/business conducted by the Tax Collector's Office
Knowledge of the Tax Collector's Office policies, procedures, practices and customer transactions with the ability to instruct and hold others accountable in those concepts
Ability to access, input and retrieve information from a computer using various programs and applications; including but not limited to: TaxSys, Microsoft Excel and Word
Ability to use various office machines and equipment to perform job duties
Ability to act with good judgment, flexibility and decisiveness
Must possess strong verbal and written communication skills that demonstrate an ability to communicate effectively at all levels of the organization
Ability to identify, analyze and resolve problems
Ability to prioritize and organize multiple projects simultaneously
Ability to construct, review and critique training syllabuses
Ability to establish and maintain effective internal and external working relationships
Ability to effectively teach others in a wide variety of methods/scenarios
Ability to work flexible hours

Work Conditions

Physical Requirements

Ability to see and hear with or without correction
Must be able to drive Tax Collector vehicles in a safe and legal manner
Must be able to use hands to manipulate objects, tools or controls
Must be able to work and maneuver within a public office environment, travel independently as a representative of the Tax Collector, sit and/or stand for extended periods of time
Ability to communicate both orally and through writing in the English language
Ability to work in a constant state of alertness and in a safe manner

Sensory Requirements

Required the ability to communicate effectively both verbally and in writing.

Work Environment

Standard office environment with occasional travel for training, vendor coordination, or state agency meetings.
May require evening or weekend hours as required per operational needs.

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Training & Development Specialist

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